FAQ

Shipping

Every Saint Amour order is handled with the utmost care and precision. We offer both standard and express delivery options through our trusted carrier partners to ensure timely and secure arrival. Each shipment is fully insured and accompanied by tracking confirmation. For bespoke or made-to-measure pieces, we also provide concierge-handled delivery options upon request for clients who desire a more personalized experience.

Once your order is confirmed, it immediately enters ourproduction s chedule. As each Saint Amour piece is made to order, please allow approximately 3–4 weeks for crafting and refinement, followed by one week for final inspection, pressing, and preparation for delivery.

Every garment undergoes a meticulous quality review to ensure it meets the standard of excellence our maison is known for. Once your order has been pressed, inspected, and elegantly packaged, you will receive a notification confirming dispatch and tracking details. Our concierge team remains available throughout the process to provide updates or accommodate any special delivery requests.

Saint Amour proudly serves clients across the United States, with international shipping available on select items and upon special request. Due to carrier limitations and customs regulations, certain regions may require additional processing time or be subject to restricted delivery. Should your address fall outside our standard service area, our concierge team will personally assist in arranging an approved alternative delivery method.

Shipping typically occurs within 2–5 business days once production is complete and the finished garment has arrived at our atelier for final packaging.

For both ready-to-wear and made-to measure garments, production begins only after your consultation and confirmed order. Each piece follows the same carefully orchestrated timeline — approximately 4–5 weeks from confirmation to delivery — ensuring every Saint Amour creation arrives with the precision, polish, and care it deserves.

Purchased Order

Once an order is confirmed, it immediately enters our production schedule to begin crafting your made-to-order piece. While adjustments are limited after production has begun, our concierge team will gladly review your request and accommodate changes whenever possible. For timely updates such as address corrections or contact information, please reach out to us within 24 hours of placing your order so we may assist promptly.

Because every Saint Amour piece is crafted to order, cancellations are only accepted within 24 hours of purchase confirmation. After this period, the production process is underway and materials have been allocated specifically for your garment. Should you wish to discuss your options, our concierge team will be pleased to review your order personally and assist with an appropriate resolution.

We understand that preferences can evolve. Minor edits — such as adjusting a measurement detail, size selection, or delivery address — may be possible if requested within 24–48 hours of purchase. Once production has commenced, modifications cannot be guaranteed, but our concierge team will make every effort to accommodate your needs with care and precision.

To maintain accuracy and production timelines, each Saint Amour order is processed individually once confirmed. However, if you wish to add items shortly after placing your initial order, our concierge team can assist in combining shipments or coordinating a follow-up order to ensure all pieces arrive seamlessly together. Simply contact us within 24 hours of your initial purchase for personalized assistance.

Order Problems

Each Saint Amour order is treated with care and urgency. In the rare event that your package arrives later than expected, our concierge team will personally investigate with our courier partners and provide you with real-time updates until your delivery is received. When delays occur due to carrier issues, we’ll extend a courtesy credit or complimentary expedited shipping on your next order as a gesture of appreciation for your patience.

Once your order has been carefully prepared and dispatched, you’ll receive a confirmation email with your personal tracking link. This allows you to follow your Saint Amour package every step of the way — from our atelier to your doorstep. Should you need additional assistance, our concierge team will be happy to provide real-time updates or coordinate directly with our carrier partners on your behalf.

While each shipment is insured and monitored for accuracy, unforeseen carrier issues may occasionally occur. If your package is delayed or appears lost, our concierge team will immediately initiate a trace with the courier and oversee the process until your order is located or replaced. In the rare event your parcel cannot be recovered, we will arrange a replacement or offer a full credit in accordance with your preference.

We understand the importance of every Saint Amour delivery. If tracking indicates delivery but your package is missing, our concierge team will assist you in verifying delivery details, contacting the courier, and conducting a full location review. Once verified, we’ll swiftly provide a replacement or suitable resolution to ensure your experience remains seamless and stress-free.

Every Saint Amour piece is produced in limited quantities to preserve exclusivity. On rare occasions, an item may sell out before your order is processed. If this occurs, our team will personally reach out to offer priority access to the next production cycle, a comparable made-to-measure alternative, or a full refund according to your preference.

“Coming soon” indicates that a Saint Amour piece is currently in production or part of an upcoming capsule release. You may reserve your size or preferred style in advance by joining our private waitlist. Once the collection becomes available, our concierge will notify you personally to complete your order with priority fulfillment and exclusive early access.

Return and Exchange Policies

As every Saint Amour piece is individually crafted to order, we do not accept returns or exchanges once production has begun. Each garment is produced exclusively for you and tailored to your specifications. Should there be an issue with your order upon receipt, our concierge team will review the matter personally to ensure an appropriate resolution.

Saint Amour garments are final sale due to their made-to-order and made-to-measure nature. This policy ensures that every piece is created with uncompromising attention to detail and reserved exclusively for its intended client. Adjustments or alterations may be accommodated at our discretion should a sizing concern arise.

Returns and exchanges are not permitted. However, if your order arrives with a verified defect or production error, our atelier will promptly repair, remake, or replace the affected piece. Every Saint Amour garment undergoes an extensive quality inspection prior to dispatch to uphold the highest standard of craftsmanship.

If an alteration or remake is approved, the garment must be unworn, unaltered by a third party, and returned with all original packaging. Saint Amour reserves the right to decline any request that does not meet these conditions.

All Saint Amour purchases are non-refundable once production has commenced. In the event of a verified error or approved exception, a credit may be issued at the brand’s discretion.

Approved credits or adjustments are processed within 5–10 business days after review. You will receive direct confirmation from our concierge team once the resolution has been finalized.

Our international clients are subject to the same policy — as all Saint Amour garments are made to order, returns and exchanges are not accepted. Should a verified production issue occur, our team will coordinate all necessary arrangements with the same attention and care extended to domestic clients.

Local orders follow the same policy — all items are final sale. However, our concierge team may assist with in-person fittings or adjustments for made-to-measure pieces, ensuring your garment achieves its intended fit and finish.

Yes. All Saint Amour garments are final sale and not eligible for return or exchange. This includes made-to-order, made-to-measure, and personalized products. Accessories, fragrances, and other final sale items are likewise non- returnable to preserve hygiene, exclusivity, and craftsmanship integrity.

Brand Sizing and Fitting

Because every Saint Amour garment is made to order or made to measure, returns and exchanges are not accepted once production begins. However, if a sizing issue arises, our concierge team will review your garment for potential alterations or adjustments. We are committed to ensuring the best possible fit and will guide you through any approved refinement process with care and discretion.

Each Saint Amour piece is designed with precision and proportion at its core. We recommend reviewing the detailed measurement chart and fit guide provided for each product before ordering. For made-to-measure garments, our team conducts a personalized consultation to capture your exact measurements and fit preferences, ensuring your finished piece reflects both your form and style.

Saint Amour uses a combination of advanced digital measurement systems, traditional tailoring techniques, and detailed product descriptions to guide your selection. Each garment page includes precise specifications—such as chest, waist, shoulder, sleeve, and length measurements—crafted from our atelier’s master patterns. These details are supported by visual guides and consultation notes to help you achieve your perfect fit.

All Saint Amour garments are made to order, but the approach varies by category:

– Ready-to-Wear (Made to Order): Crafted based on our standard size blocks with proportions refined for modern silhouettes.

– Made-to-Measure: Individually patterned from your unique body measurements and posture profile, offering a truly personalized fit.

Both options are produced with the same degree of craftsmanship, precision, and finishing expected of luxury tailoring.

Should your garment require minor adjustment, our concierge team will gladly review your case and assist with tailoring recommendations or in-house refinements when possible. Most fit-related adjustments—such as sleeve or trouser length, waist suppression, or hem refinements—can be easily resolved.

Our goal is to ensure your Saint Amour piece not only fits impeccably but also embodies the poise and proportion the brand is known for.

Product Uncertainties

Each Saint Amour piece is designed to balance structure and ease, ensuring a silhouette that complements the wearer with quiet confidence. We encourage clients to allow our garments to drape naturally, as intended by the atelier’s design proportions. For made-to-measure clients, our fitting specialists will guide you through each adjustment to achieve your ideal contour and movement.

Should you wish to style your piece beyond its original look, our concierge team can offer personalized styling recommendations, pairing suggestions, and guidance on layering and proportion to maintain the integrity of your garment’s design.

Saint Amour works exclusively with luxury-grade textiles sourced from renowned mills across Italy, England, and Japan. Each fabric is chosen for its character — from fine merino wools and silks to bronze-infused blends and supple calfskins — offering a balance of softness, resilience, and fluidity.

Every textile is carefully tested for structure, recovery, and hand feel, ensuring it performs beautifully across both formal and relaxed settings. Our materials are intentionally timeless, designed to evolve gracefully with wear while maintaining their original richness and integrity.

To preserve the craftsmanship and longevity of your piece, we recommend professional cleaning only through a trusted luxury dry cleaner familiar with high-grade materials. After each wear, allow your garment to rest on a broad hanger in a ventilated space to retain its shape.

Avoid prolonged sunlight exposure or enclosed storage without airflow. For delicate fabrics such as silk, mohair, or metallic blends, a breathable garment bag is recommended. Our concierge team can provide tailored care guidance based on the specific material composition of your piece.

We do not recommend machine or hand washing for Saint Amour garments, as each piece is constructed from specialized fabrics and interlinings that respond best to professional care. Home washing can compromise the fabric’s natural texture, drape, or finish.

If light care is necessary between wears, gently steam to refresh and remove surface creases. Always follow the individual care label provided inside your garment, or contact our concierge team for personalized maintenance recommendations specific to your fabric blend.

Profile Subscriptions and Memberships

Creating a Saint Amour account is effortless and exclusive to our clientele. You’ll be asked to provide a valid email address, secure password, and basic contact information. This ensures your experience is tailored to you — allowing access to order history, tracking updates, and personalized recommendations curated by our concierge team.

You may update your password at any time through your account dashboard. Simply select “Change Password” and follow the secure prompts provided. If you’ve forgotten your password, a reset link will be sent to your registered email. For personalized assistance, our concierge support team can help verify your identity and guide you through the process with discretion.

You can update your personal details — such as your shipping address, contact number, or preferred communication preferences — directly through your account profile. For additional changes or assistance, our concierge team can make updates on your behalf to ensure all future orders and communications reflect your most current information.

Yes. Should you wish to modify the name linked to your account — whether due to a personal, professional, or legal update — our concierge team will be pleased to assist. Please contact us directly to verify your identity and confirm your requested update.

Membership provides access to a personalized, elevated experience. Account holders receive priority production updates, early access to limited capsule releases, and exclusive invitations to private events. You’ll also enjoy seamless order management and curated recommendations based on your preferences and previous selections — all overseen by our concierge team.

While we strive to ensure every message adds value to your experience, you may opt out of marketing emails at any time by selecting “Unsubscribe” at the bottom of any communication. Alternatively, our concierge team can manage your preferences directly upon request. Even after unsubscribing, you will continue to receive essential service communications related to your orders and account activity.